EdenTree Cited by Frost & Sullivan for Product and Customer Service Standards
Tweet10/15/07 – Frost & Sullivan, the international consulting and business analysis firm, has selected Newbury Park-based EdenTree Technologies as the recipient of the 2007 Global Frost & Sullivan Award for Customer Value Enhancement in the world lab test and measurement market.
The firm lauded EdenTree’s excellent customer satisfaction and its introduction of user-friendly products, first-rate support services and maintenance of a collaborative relationship with customers throughout the product lifecycle.
EdenTree’s flagship product, Lab Manager, is a software platform for managing, scheduling, configuring and tracking network lab resources. The company says it was developed in collaboration with its early customers, which has helped EdenTree anticipate customer needs and has enabled those customers to focus on their core competencies and more important tasks. Lab Manager reduces test times, optimizes test resources, fosters repeatability and consistency, and facilitates remote access by offshore personnel, according to EdenTree.
The company says that by using its solutions, customers can ensure that their assets are accounted for and can easily obtain details about their utilization, including the percentage of the time are they utilized, the person who used them, and the test configurations at the time of use.
EdenTree Technologies – www.edentreetech.com
