Highly vetted, highly trained chat support and conversion specialists
Our HelpSquad conversion specialists are your dedicated live chat sales and support agents, monitoring and responding to your online visitors with the grace and professionalism that your business deserves. Our live chat agents will learn your business in and out and act as an authentic extension of your brand, freeing up your time to focus on growing your business.
Whether you’re using live chat software or email tickets to interact with your customers, you know they always have questions. And unanswered questions means you’re losing sales to competitors. Our HelpSquad Support Specialists are trained to answer your customers just like you would. We’re not robots or overseas call centers that pretend to know your business. We are an extension of your support team, without the overhead.
Unlike other other outsourced live chat & support agents, our team is empowered by the MILLIONS of CUSTOMER DATA POINTS we’ve acquired through our experience building live chat & customer support software. We know how to turn unhappy customers into brand evangelists and how to turn website visitors into paying customers.
Michael Kansky, Founder/CEO
Matthew Harmer, VP of Strategy
Jevon Ciciliot, VP of Business Development
HEADQUARTERS: Bethlehem, Pennsylvania
YEAR FOUNDED: 2014