Liongard Integrates with Datto Autotask PSA to Help MSPs Improve Efficiencies in Onboarding and Supporting Clients
Liongard, a software company providing IT management solutions for Managed Service Providers (MSPs), today announces its deep integration with Datto Autotask PSA, a complete IT business management platform designed to drive success for MSPs. The integration will enable MSPs to rapidly onboard customers and gain valuable insights from day one.
Liongard’s automation platform supplies MSPs with visibility beyond the endpoint and into critical on-premises apps, the network stack, and cloud services. Liongard’s flagship product, Roar, addresses the significant lack of visibility that currently plagues MSPs by automating the collection of system configuration data and documenting it over time.
The integration starts with importing and mapping Datto Autotask PSA accounts. As each account is added, customer web domains and TLS/SSL certificates are automatically discovered. The results will allow Datto partners to immediately leverage Roar, while determining which of the dozens of additional Roar system inspectors will be deployed over time.
With Roar, system configurations are assessed continuously and provide valuable insight on users, expiration dates, misconfigurations and more. As issues are discovered, tickets are generated in Datto Autotask PSA, enabling issues to be addressed before they become larger problems.
“We are a purpose-driven solution, but also a community-driven solution. Our Datto partners requested that we develop this integration so they can more easily onboard and support their customers,” said Joe Alapat, CEO of Liongard.
“The integration between Datto Autotask PSA and Liongard is going to deliver great efficiencies for our mutual MSP partners,” said Joe Rourke, Director of Product Management, PSA at Datto. “It’s a top priority for both Datto and Liongard to enable our partners to deliver better service, and we’re confident the automated documentation within the Roar platform along with proactive alerts tickets will deliver on that.”
Senior Technician at Canadian MSP Empyrion Technologies Inc, Kyle Maguire said the automation helped to streamline processes when onboarding clients. “They truly have made our lives easier,” he said.
Disclosure: This article includes a client of an Espacio portfolio company