Online Owls launches as new service to quickly connect people with affordable, trusted on-demand tech support

By Editor October 22, 2015


McLean, Va.Online Owls, a provider of trusted, immediate and affordable on-demand tech support, today announced the launch of the business in the Washington, D.C. area, revolutionizing how people get tech support for their computers, smartphones and other Internet-connected devices. Online Owls quickly connects people with pre-screened and certified independent technicians, eliminating the hassle of changing schedules to wait for a tech support team or waiting in line for expensive, time-consuming solutions.

Through Online Owls’ website or phone hotline, people can easily request on-site or remote tech support immediately or at a time that fits their schedules. A certified and trusted technician responds to the call and sets up either on-site or remote support within the hour. Technicians – or Owls – are all certified and have passed thorough background checks.

Online Owls adds to the growing “gig economy” in the U.S., where more and more Americans are working either full-time or part-time as independent contractors for on-demand services. According to research firm Edelman Berland, 53 million Americans – about one-third of the U.S. workforce – are part of a $715 billion freelancing economy. The survey also found that among full-time workers, 80 percent said they would happily freelance on the side if offered a chance.

Initially launching in the Washington, D.C. metropolitan area, Online Owls plans to expand its service nationwide in 2016. In the greater D.C. metro area, an estimated 1.4 to 2 million people use broadband Internet at home, according to a study by Pew Research Center. A recent survey by Parks Associate found that an estimated 68 percent of D.C. area households said they would be interested in technical support that caters to their devices.

“There is a real need for technical support that is immediate, affordable and convenient that can come to your location when it fits your schedule,” said Bruno Bianchi, CEO and co-founder of Online Owls. “As the world becomes more connected and devices increase in number and complexity, it is more challenging than ever to install, troubleshoot, repair or even learn how to use some of them. Online Owls fills that need with a service that is secure and reliable.”

A serial entrepreneur with more than 15 years of experience in IT consulting, Bianchi co-founded Online Owls – the third company he has started since 2010 – with his brother. Prior to Online Owls, Bruno was the founder of Destro Consulting, an IT consulting firm that provides IT services to small and medium-sized businesses in the greater Washington, D.C. region. Before that, Bruno served as the owner of Biantech, LLC, an IT consulting firm, based in Reston, Va.

“Online Owls also provides new employment opportunities for techies and IT pros,” said Bianchi. “Joining our network of independent technicians is a great opportunity to be your own boss, earn additional income and set your own schedule.”

Online Owls charges a flat rate of $79 per hour for an on-site visit and $59 per hour for remote support. For more information about Online Owls, visit and follow on Twitter @Online_Owls. For IT professionals seeking more information about joining the Online Owls network, visit

About Online Owls
Online Owls is the leading service for trusted, immediate and affordable on-call tech support in the Washington, D.C. metropolitan area. It quickly connects individuals and businesses with prescreened, trustworthy and certified on-call technicians available to perform on-site or remote support. Whether it is setting up a new TV or smart home system, fixing a laptop, getting rid of a virus or repairing any other device, Online Owls is fast and flexible. In addition, Online Owls empowers independent IT technicians by providing additional income and flexibility in setting their own work schedules. Launched in 2015 in the D.C. area, Online Owls plans to expand its service nationwide in 2016. For more information, visit and follow on Twitter @Online_Owls.