TaskUs, the world’s leading customer support outsourcing company for rapidly growing startups, today announced it has signed a deal with Nimble, an online lending company that has been featured on BRW’s Fast 100 list three years in a row. TaskUs will provide 24/7 customer support for the financial services company from its PCI-compliant facility in the Philippines, and will launch a Melbourne-based sales office to grow operations in Australia.
“At Nimble we put our customers first, which shows in our independently verified NPS results. At 57%, our results are the highest in the Australian Financial Services Industry. Our partnership with TaskUs allows us improve on this result further still, giving us the ability to assist customers 24 hours a day 7 days a week in a state of the art facility that has full PCI compliance,” said Andrew Kirkwood, Nimble’s Head of Operations. “We take data security very seriously at Nimble and with TaskUs our customer data is safer than ever before. TaskUs staff are highly trained, led by an impressive management team with experience in support for fast-growing tech companies. Their unique and engaging culture fits well with the team here in Australia. We’re proud to work alongside them and look forward to a long, productive partnership in exceptional customer service.”
TaskUs is launching operations in Melbourne to serve the growing number of startup companies in Australia. TaskUs already provides ridiculously good customer service and back office support to more than 100 of the world’s most innovative and disruptive companies including Tinder, Groupon, Whisper and HotelTonight.
“Companies who work with us grow faster. That’s because we provide the high-quality back-end support that’s essential to scale. Nimble is experiencing explosive growth, and we’re excited to help them keep it going,” said Jaspar Weir, President and Co-founder of TaskUs. “The startup ecosystem in Melbourne and across Australia is full of companies like Nimble who are on the brink of global growth, and that’s why we’re expanding our operations in Australia.”
TaskUs is the market-leading outsourced customer support provider for venture-backed, fast-growing Internet companies that require high quality service. More than 10 TaskUs customers have achieved billion-dollar valuations, and the company has supported more than 200 customers since 2008. Today TaskUs owns and operates five centers in the Philippines. TaskUs has headquarters in Santa Monica, Calif. Learn more at TaskUs.com.