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June 26, 2008

Q&A with Communicado

Communicado logoCommunicado is a Unified Communications Management company that offers software to help businesses of various sizes manage their communications environments.  Its flagship product is its Streamline software.  Based in Santa Ana in Southern California, the company was founded in 2001 as SyncVoice by Kerry and Kevin Shih.  StartUp Beat connected with Kerry Shih, now Chief Strategist at Communicado, to find out more about the company.

SUB: What primary need does Communicado address?

Shih: Microsoft’s focus of current and future releases of Office on Unified Communications dotted the “I”, and IBM’s billion-dollar investment crossed the “T”.  Companies need the reduced human latency and improved process flows of Unified Communications, or UC, to compete.  Companies are looking to their trusted local Value Added Resellers (VARs) to implement Unified Communications for them because it’s a very complex melding of IP telephony and advanced collaboration applications.  They also want to minimize the risk of making this complex new technology mission critical by having VARs with UC expertise manage it for them.  Communicado Streamline allows VARs to remotely manage their customers’ Unified Communications infrastructure.

SUB: How do you make money?  What is your revenue model?

Shih: Communicado Streamline is Software as a Service sold by subscription.  Our revenue-share model allows resellers to move into high-margin Managed Services very quickly and without big capital expenditure.  As a result, adoption of Streamline by the channel is rapid and results in a recurring annuity revenue stream to Communicado.

SUB: How did the idea for the company come about?

Shih: Channel partners asked SyncVoice, the previous incarnation of Communicado that sold call accounting software to Telecommunications departments, to give them a platform for managing their customers’ ever-more-complex converged and unified communications environments.  We renamed the company Communicado to reflect the broader agenda of enabling real-time person-to-person communications.  Streamline combines what we’d learned managing more than 1,000 customer sites with the know-how and requirements of strategic partners to launch Communicado with Streamline as our flagship product.

SUB: How do customers use the service?

Shih: Our Value Added Reseller customers use Streamline to become Managed Service Providers to their customers.  Streamline’s flexibility allows management responsibilities for the end-user organization’s infrastructure to be fully outsourced or shared, depending on the end user’s abilities and preferences.  Advanced end user organizations can even use Streamline’s tools and operational workflows to manage their central and remote converged network environments themselves.

SUB: Who do you consider your competition?

Shih: Streamline competes with a set of products organizations integrate to provide the same functionality.  They might combine the Managed Services enablement of N-Able with two products from NetIQ that provide the ability to assess the network before deployment and a second to manage and troubleshoot the Quality of Service issues that bedevil IP telephony, then add a product from BMC that provides the ability to manage complex interdependent application environments.

SUB: How has the company been financed to this point?  Who are your investors?

Shih: SoftBank Capital, Clearstone Venture Partners, and Hummer Winblad Venture Partners invested $11.6 million in Series B financing into Communicado.

SUB: Who are your target customers, and how many do you currently have?

Shih: Communicado has more than 400 customers, with Streamline being sold by major Service Providers and medium-to-large Value Added Resellers.  End user organizations using Communicado products range from Fortune 500 to SMBs.

Communicado: www.communicado-inc.com

June 25, 2008

Editor's Notes: Startup Sparks Privacy Concerns for Cable Subscribers; Online ID Cards?; Funding of Note

NebuAd and Privacy – Due to concerns from the public and privacy experts, cable company Charter Communications has temporarily shelved a controversial plan to implement a “targeted” advertising program for its high-speed Internet subscribers that apparently tracks, to some extent, where they go on the web.  The technology comes from Bay Area startup NebuAd.  Here’s an overview from Ars Technica that addresses why NebuAd’s technology is so controversial: Report: NebuAd ads inserted via "man-in-the-middle attack"

Is an Online ID Card the Solution to Password Overload? – A technology industry consortium is tentatively endorsing the idea.  From the New York Times: Technology Leaders Favor Online ID Card Over Passwords

Notable Funding:

BridgeWave Communications 

Great Call

In-Fusio

Placely

SodaHead 

June 24, 2008

Featured Company: Reliant Solutions

Reliant logo

Web Site: www.reliantaudit.com
Headquarters: Laguna Niguel, California
Year Founded: 2006
Founder: Dipak Shah
Investors: Privately funded
Employees: 26
Company News: www.reliantaudit.com/news_events

*Updated 6/24/08

Dipak Shah, Reliant SolutionsBy Dipak Shah

Reliant provides software and consulting services for chief audit executives who want to reduce the high cost, complexity and uncertainty of enterprise-wide audits.  To effectively manage risk, auditors need efficient audit processes, reliable test data and continuous visibility into risks, controls and audit results at any time.  Reliant delivers all of these and more with the only continuous risk management solution for auditors.  With Reliant, organizations can continuously monitor controls, streamline audit operations, automate control testing and remediation, and implement a dynamic risk framework that shows up-to-the-minute status of audit programs.  Using pre-packaged, standards-based controls for compliance, operational and financial audits, we help organizations reduce risk while gaining efficiency, quality, insight and assurance throughout the audit process.

Audit has traditionally been a labor-intensive effort that requires huge amounts of manpower and time at the end of every quarter and fiscal year.  During this time, other operations can come to a screeching halt as resources are poured into the audit efforts.  As everyone who has gone through an audit will tell you, this is not an efficient process.  But there’s something else that gets lost; the business intelligence and business process management improvements that you can derive from continuous risk management.

And that’s how Reliant is different.  It would be hard to find a company today that is looking at risk in a continuous manner.  A controller may know the balance in bank accounts at any given time.  Your COO may know the inventory at any time.  There are even compliance managers who can look back and identify where risk has occurred using spreadsheets.  However, if you ask a CEO or CFO if they know where the risks are high for their business on a given day, all they will have are some static reports from the past.  This is where Reliant’s continuous risk management will fundamentally change how businesses view audit.  We enable companies to observe, understand, manage, and remediate risk continuously throughout the quarter, instead of waiting until the end of the quarter for the avalanche of financial reports.

Reliant Solutions helps to improve efficiency, quality, insight and assurance throughout the audit process.

Reliant manages the audit process the same way Chief Audit Executives do: beginning with Risk Assessment, which drives the Audit Plan and Work Programs, which define in-scope Control Testing, which generate test data that is used to further evaluate risks.  Reliant then uses an integrated Continuous Monitoring engine to feed real-time information about business transactions and operational conditions into the audit process, helping CAE’s to quickly and easily identify control violations as they occur.  The results of work program steps, control tests, and risk assessments are all automatically updated in a Dynamic Risk Framework.  While other approaches may help to automate one or two of these processes individually, only Reliant has created an end-to-end solution for the entire audit process.

My inspiration for starting the company came when I was a managing director with investment banking firm Morgan Keegan.  As a banker, I encountered situations many times where we would be ready to do a deal, but the auditors and accountants would leave the company, even though the company was ready to launch an IPO or secondary offering, because there was a lack of visibility into the numbers.  Our team would not be given clarity on the financials until the 11th hour.  This experience in banking got me to thinking about how visible operations are to the executives at the top and whether or not they have a grasp of everything that is taking place.  It was also about this time that Enron, Worldcomm and their ilk were grabbing all the headlines, for all the wrong reasons.

After I retired from Morgan Keegan in 2001, I knew I had a good hunch about a big market need but before I committed to building a business I talked to many CFO’s, and heads of Audit of companies in the Dow 30, including Boeing and Disney.  What I heard reinforced my thinking about a possible market opportunity.  When talking about assurance and visibility at the top, do executives have the same visibility and clarity into risk as they do about inventory and cash position?  Today they don’t, which is what led me to launch Reliant.

Reliant targets the Chief Audit Executive at companies of any size, both public and private.  One might think this is something for the accounting firms, but research has proven that these firms are not yet ready for automation.  Reliant has been able to customize this tool for the internal catalysts, which are really the Chief Audit Executives and the CFOs.

We compete with several different categories of companies.  First, in the GRC / Compliance framework space, which includes documentation and process management solutions designed specifically for the GRC process, we are the only solution to provide continuous controls monitoring, automated control testing and automated sampling.  We do this within a dynamic framework that is automatically updated as controls are tested.

Then you have the continuous controls monitoring space, which includes solutions that monitor ERP transaction to detect controls violations.  Reliant is the only solution that includes a robust risk and controls framework that provides true continuous auditing.  Unlike our competitors in this space, our audit operations are automated and we have full enterprise risk assessments.

In the Segregation of Duties / ERP GRC space, you will find solutions that use embedded techniques to implement preventive controls primarily for SOD, but that can also address master data controls and configuration management.  Here we are separated from our competitors by our ground up focus on the audit executive when we were developing the solution.  Unlike our competitors we automate audit operations and enable continuous auditing.  We have strong continuous monitoring and an integrated risk and control framework that address operational, financial, entity and value-add controls.  And all of this is supported in heterogeneous environments.

In the Analytics and Fraud Detection space, solutions are offered that perform data extraction from any data source and apply complex analytic rules to identify fraud patterns.  We’re the only company in this space to offer a risk/control framework with support for audit plan management or business risk assessment and an executive dashboard with comprehensive reporting—again, designed with the Chief Audit Executive in mind from the beginning.

And finally, the documentation and content management solution providers offer multi-dimensional repositories with complex workflow and version control capabilities for broad enterprise use beyond just compliance.  But what these folks provide is “generic” documentation repositories with workflow engines, not designed for auditors, audit processes, compliance or corporate controls.  Additionally, these solutions require extensive customization to support audit operations and risk management, with no support for transaction monitoring or continuous auditing.  Reliant does all of this, while being easy and much more cost effective to implement.

In the next iteration of our solution, you’ll see us expand our library to include measurement, value-add and vertical industry and regulatory controls. 

What do you think about Reliant Solutions?  Leave your comments below.  Feedback about StartUp Beat?—email us at editor@startupbeat.com

June 20, 2008

Q&A with kannuu

kannuu logoKannuu offers an accurate, easy to use word completion technology for devices like MP3 players and mobile phones that enables data entry without a keyboard or number/letter pad.  The company, based in Irving, Texas, was founded in 2006 by current CTO Kevin Dinn.  StartUp Beat got the scoop on kannuu from CEO Sean-Michael Daley.

SUB: What primary need does kannuu address?

Daley: The need to be able to find exactly what you are looking for in only a matter of clicks.  No need for a keyboard.  There are large amounts of digital content and data available to us now, and kannuu empowers users with the easiest way to navigate through massive digital libraries and find precisely what is queried all in just a few clicks.  No need to know correct spelling, and it’s not frustrating T9.

SUB: How do you make money?  What is your revenue model?

Daley: Licensing the technology to online and on-device needs.

SUB: How did the idea for the service come about?

Daley: Long story short, our founder was “in the labs” at a major mobile device manufacturer looking for a more efficient way to do text-entry, and discovered—and later patented—the algorithms.

SUB: How do people use the service?

Daley: On line, on device.  Wherever there is a database and a device with four-way directional arrow keys, kannuu can be used—set-top boxes, GPS, iPhone/mobile phones, MP3 players, etc.

SUB: Who do you consider your competitor(s)?

Daley: There’s really not one, there are lots of “search/lookup” solutions out there, but none of them come close to providing the depth and breath of what kannuu offers, with such ease of use for the end-user.  I guess if I had to name one, I suppose it would be users not knowing what they are missing.  We have a saying, “People don’t know what they don’t know.”  In other words, no one has solved this look-up/finding solution until us, so people don’t know what they are missing, if they’ve never experienced the accuracy and elegance of our solutions.

SUB: How has the company been financed to this point?  Who are your investors?

Daley: We are Angel funded, currently.  However, we are gearing up to raise capital.

SUB: As a company, what have your big wins been so far (customers, partners, etc.)?

Daley: We just announced our first commercial deal with Coby Electronics, where we are powering their MP3 music player user interface and search/look-up functionality.  We recently launched our kannuu Developer Network (kDN) and we are inspiring innovators to use our SDK in their applications.  More deal announcements are coming soon.

kannuu: www.kannuu.com

June 18, 2008

Editor’s Notes: Managing the Social Net; Funding Roundup

Startups Helping to Make Sense of the Social Networking Jumble – With the explosion of social networking services, it only makes sense that a potentially profitable niche exists for companies that can help people organize and make sense of their social networking.  Here’s a roundup from the Wall Street Journal of some of the startups addressing this problem: Ways to Follow Your Friends on the Web

Recent Funding of Note:

Control4 – $20 million

LinkedIn – $53 million

Solarflare – $26 million

Chumby – $12.5 million

June 17, 2008

Featured Company: TickerMine

TickerMine logo

Web Site: www.tickermine.com
Headquarters:
San Francisco
Year Founded:
2007
Founders:
Casey Ryan, CEO; Maureen Ennor, COO; Sean McKenna, Board Member; Andy Jenks, Technical Adviser/Board Member
Investors:
Friends and Family
Company News:
www.tickermine.com/pages/press-releases

*Updated 6/17/08

Casey Ryan, TickerMineBy CaseyRyan, CEO

TickerMine is a collector of real-time channel and point-of-sale market data.  The company allows its customer base to integrate TickerMine’s real time data into current analysis of stock investment ideas, or a portfolio review.  Data can also be used by business professionals to track competitors, identify trends, or spot new opportunities in the market that are being revealed daily at the point of sale.

TickerMine was founded by me and three additional partners who were experiencing the significant changes in the financial research industry on a first hand basis.  Before founding TickerMine (and currently serving as CEO), I worked as a sell side equity research analyst.  While working at Wells Fargo Securities and then Nollenberger Capital Partners, I saw the strong need for primary data on the companies and industries that I covered.  The ability to source accurate, real-time information did not exist in equity research departments and the money to hire outside consultants did not exist, as trading commissions were squeezed and revenues for broker dealer firms fell between 2000 and 2007.

My partners and I developed a method to collect large sets of primary point of sale data, efficiently and cost effectively.  The view became one of offering this valuable service to the broader financial community with the belief that if analysts needed this type of data it meant that most investors and money managers needed the data as well.

TickerMine was formed in March of 2007.  During 2007 and early 2008 the TickerMine team built out and improved the large scale research processes.  The company also completed work on its subscription web site, www.tickermine.com.  TickerMine was announced to the world on March 11, 2008, and we anticipate growing our subscriber base to 15,000 to 20,000 members over the next three years.

We offer strong feedback channels for the company to add research of interest to subscribers and also provide proprietary data sets to customers seeking out private research.  In addition to the web presence, we have found opportunities in creating audio and video content for third parties.

Today, TickerMine operates with six full time employees and employs another seven independent contractors.  We are currently seeking to add senior business development professionals to our team.  We are also looking to add software engineers to build out new features in the data collection process, and we are seeking to add a senior level financial professional.

We are closing our “Friends and Family” round of financing in June and will begin seeking “seed” round funding from Angel groups and early stage venture capital firms this summer.

What do you think about TickerMine?  Leave your comments below.  Feedback about StartUp Beat?—email us at editor@startupbeat.com

June 12, 2008

Editor’s Notes: Cash Strapped Companies Get a Chance to Pitch at Launch

“Launch” Summer 2008 – Last week’s big Silicon Valley tech startup conference was Under the Radar, this week it was Launch: Silicon Valley 2008, held at the Microsoft Mountain View campus.  Presented by big Silicon Valley VCs, the conference gave 30 startups the opportunity to present in front of an influential audience of tech leaders and financiers.  Here’s a list of participating companies: Launch: Silicon Valley 2008

A highlight of the show was the selection of “Most Promising Company” in six categories, as determined by the Silicon Valley Association of Startup Entrepreneurs (SVASE).  Here’s the list of winners: SVASE Announces the Companies Selected for the `Most Promising New Company' Award at Launch: Silicon Valley 2008

June 11, 2008

Q&A with Shopit

 

Shopit logoShopit is an e-commerce service that enables the sharing, publishing, and selling of products and information on multiple platforms online.  Products and services can be directly linked from Shopit to any web site including social networks like MySpace, Facebook, Bebo, Friendster, Blogger, LiveJournal, and Xanga.

The company is based in Brentwood, California, and currently has 18 full-time staff.  It was founded in August, 2007 by entrepreneur Matt Hill.  StartUp Beat connected with James Revell, SVP of Marketing for Shopit, to find out more.

SUB:  What primary need does Shopit address?

Revell:  Shopit enables those web users who are new to e-commerce and those who have been selling online for a long time to monetize their existing network of friends on social destinations like MySpace, Facebook and Bebo at no charge to them.  With the Shopit Store App users can download the store right to their social network profile page.

SUB:  How did the idea for the service come about?

Revell:  Shopit was started out of a growing need for users of social networks to be able to conduct commerce by the simple means of showing products and services and items that they are interested in selling or buying from within their social network page.

SUB:  Was there a specific “moment” when the founder came up with the idea?

Revell:  After Shopping.com, for which Matt Hill was one of the original founding investors and employees, sold in 1999 to Compaq for $220 million, Matt saw the trend or second wave of e-commerce come in the form of shopping comparison.  He felt strongly that the third revolution in e-commerce would be peer to peer commerce outside great companies like eBay and Amazon empowering commerce in social communities and everyday communication like IM chat and email.

SUB:  How do users build their widgets?  How customizable are they?

Revell:  Shopit users can build their widget by simply downloading it.  From there, they can import an existing product set from their eBay or Yahoo Store, or import the products via a .CSV file.  It’s very easy to do.  Customization is pretty flexible in that users can change the copy, background colors, and header image.  It's been built to allow the user to play around with it, make it unique to them.

SUB:  Are users able to measure the performance of their widgets?

Revell:  Shopit currently does not have a tool for use to measure performance of the widgets, but enhanced tracking metric solutions are in the works.

SUB:  Are users able to place their widgets on any social networking service?

Revell:  Shopit’s widget is compatible with MySpace, Facebook, Bebo, Friendster, Blogger, LiveJournal, Xanga, and dozens more social networks.  It's also compatible with most traditional e-commerce sites such as eBay, Craigslist, Yahoo Stores and Amazon, so users can expand the visibility of what they're already selling on eBay across their chosen social networks.

SUB:  Who do you consider your competitors?

Revell:  Others that are giving it a go that might be similar, but not exactly the same include Cartfly and Lemonade.

SUB:  How has the company been financed to this point?  Who are your investors?

Revell:  After a successful friends and family round, the company closed a series A round led by Propulsion Ventures Inc.

SUB:  How many users do you have, and what are their general demographics?

Revell:  Shopit currently has over 200,000 stores.  General demographics of our users are social network and e-commerce centric folks.

Shopit: www.shopit.com


June 04, 2008

Editor's Notes: Companies Fly High at Under the Radar...What's With the Prizes, Though?

Under the Radar – Not a new StartUp Beat feature, but DealMaker Media’s conference and tech pitch competition that took place yesterday.  Since it was held on Microsoft’s Mountain View campus, winning companies got a…Zune!(?)  At least they got some decent press coverage and got to hang with some pretty big names.  Here’s the list of participating startups and the judges: www.undertheradarblog.com

Online Video Under the Radar – Stefanie Olsen of CNET writes about online video companies that made pitches at Under the Radar: The elevator pitch of Internet video hopefuls

More from Under the Radar – Overlay.TV, a StartUp Beat Featured Company, was a presenter at the conference, as noted in this roundup from Webware: Under the Radar: Eye candy that's actually useful

June 02, 2008

Editor's Notes: Non-Profit Startups; Has Facebook Become a Business Tool?; Location, Location, Location...or Not; Looking for a Miracle (Fuel)

Non-Profit Startups – They often don’t garner the attention of their for-profit brethren, but this one seems to have a winning formula: Nonprofit Startups a Nonstarter? Not True.  

Facebook for Business? – I hadn’t even considered this before, but I may try it to promote StartUp Beat after reading this article.  I wonder how widespread this really is?: Facebook becomes the new tech meeting space -- even for the over-40 crowd.  

Location and Tech Startups – Mashable’s Pete Cashmore takes on the question of whether or not a Silicon Valley locale is all that important for a technology startup: Mashing in the USA: Is the Bay Area Overrated?

Can Algae Break Our Dependence on Oil? – Some innovative biofuel startups may hold the key to the future of energy: Algae Startups Confront Promise of Miracle Fuel With Big Summer


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